At gaffarmarketdelhi.com, customer satisfaction is our top priority. Please read our Return and Refund Policy carefully before making a purchase.
1. Eligibility for Returns
- Products can raise a returned request within 2 days from the date of delivery in case of the product is damaged or defective.
- Items must be unused, unwashed, and in original condition with all tags, accessories, and original packaging intact.
- Returns are applicable only for damaged, defective, or incorrect products received.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items damaged due to misuse, mishandling, or normal wear and tear
- Products without original packaging or invoice
- Clearance sale or discounted items (unless damaged or defective)
- Customized or special-order products
3. Return Process
To initiate a return:
- Contact our customer support at support@gaffarmarketdelhi.com or gaffarmarketdelhi@gmail.com within the return period.
- Share your order number, product details, and images/videos of the issue.
- Once approved, our team will guide you through the return pickup or shipping process.
4. Refund Policy
- After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days.
- Refunds will be credited to the store wallet, as applicable.
5. Replacement Policy
- In case of damaged or incorrect products, we offer a free replacement, subject to stock availability.
- If the product is out of stock, a full refund will be issued.
6. Shipping Charges
- Return shipping charges are covered by us only if the return is due to our error (damaged, defective, or wrong product).
- In other cases, shipping charges are non-refundable.
7. Cancellation Policy
- Orders can be canceled before shipment by contacting customer support.
- Once shipped, the order cannot be canceled and will follow the return policy.
8. Contact Us
For any questions related to returns and refunds, please contact us:
📧 Email: support@gaffarmarketdelhi.com
🕒 Support Hours: [Mon – Sat & 10:00 AM – 7:00 PM]